Regardless of if you are a regular or a first-time visitor using our uplift these are our T&C's. Please be respectful to our staff who will adhere to these.
Rude, aggressive, or threatening behaviour because we stick by these will not be tolerated!
As we run on public roads seatbelts must be worn when in our minibuses
Flyup Ltd take no responsibility for incorrect date/ticket/location booked. Please make sure all the details are correct
Please make sure you add a contact number
IF YOU WANT TO CANCEL/CHANGE YOUR BOOKING:
No Refund or Credit within 48 hours of the booking.
Uplift & Admission Tickets
48 hours before - No Cancellation
3-8 days before booking date = -20% Bike Park Voucher.
9-14 Days before booking date = Voucher for Booking Value.
15+ Days before booking date = Full Refund.
Booking fee percentages are taken from the full cost of the booking. A voucher will be provided minus the cancellation percentage amount. These vouchers are valid for 6 months. Vouchers cannot be extended.
Please Note -
IF WE HAVE TO CANCEL YOUR BOOKING
Sometimes things we cannot control like the extreme weather conditions or for operational reasons will give us reason to cancel at short notice. During the winter months if the roads are too dangerous to drive on due to snow/ice or we have high winds then we will have to cancel due to safety implications. We will not cancel the uplift for rain.
We will try and give you as much notice as possible and will transfer your booking to another date or issue a credit for future use. Flyup will take no financial responsibility for any other costs incurred for these
cancellations (for example travel costs/accommodation costs). We will try and give you as much notice as possible.
If the weather causes the uplift to close during the day, we will assess any credit owed for under 9 uplift runs – over 10 runs is considered a full day and no credit or refund will be issued.
It is important that the contact number and email address left when booking are the correct details to get hold of you should we need to cancel. Please always check your emails and texts before you set off.
We would also ask that the names of all riders are put on the booking form correctly, If we need to issue credit notes then these will only be valid for the names on the booking.
Flyup Ltd reserve the right to change its Terms and Conditions at any time.
